Jandy Pool Products
Reviews and Complaints

I was very happy to find out that Jandy had such an excellent response to two lights that were defective in my pool that I purchased from a local pool store. They had their warranty technicians come to my home immediately and give me two lights that were even more expensive than the previous ones.

The service co. installed an off the shelf flame sensor and it is working fine. CanI still get a Jandy flame sensor for this heater???

Cracked filter The 2nd one why cant you make a sand filter that is worth the money your customer service sucks No call back

No number to contact. Sent email and never heard back. Have warranty part that needs replacement.

Do not want to spend $400 to replace a warranty part that they will not get back to me about.

I just had to replace the pool pump housing which was installed in 2014. The pump actually developed a leak in the housing of the pump!

(Defective). Had to replace the housing to a tune of $400. This should not happen! I can understand a deal going bad but not *** developing in a solid part of the pump!

Seems like this would be covered by your company! I understand it happens quite often with this pump!

My entire pool system is Jandy its all only a few months old so far my Jandy led lights have broken twice it cost me $900 each time to replace lights . Still cant in touch with anyone very disappointed

I have my pool for 26 months and the Jandy Aquapure 1400 is no longer working, the cell is already done and have to be replaced: here comes the Rip-off the cost is $900!!!!!! For a piece of plastic with metal plates inside.

Forget about the limited warranty, the small lines "exceptions" are excluding all possible failures!

This is such a disappointment to take customers for stupid!!

Jandy products worst ever. Pools been installed three years all three lights have gone out.

And when they do work they only last for 30 minutes and overheat. $550 per light within three years. Pool pump cracked had to be replaced within one year.

Spa and pool heater will no longer function. Connectivity with Internet is very poor

Ongoing since Oct 2020 I have had replaced board twice and it alwsys breaks. Cant use pool due to arthritis DDD due to no heat.

Problems since install heater not igniting system locked up.since Oct 2020. Issues ongoing please resolve w Signature Pools Jason Withrow or I l have to get legal representation 902-763-****.

We have a Jandy K1100 Electronic Water Levelor which over all we have been happy with over the years. Now it comes on for 15 or so seconds in the morning then shuts off but it does this every few minutes 8 to 10 times.

I have cleaned the sensors with my fingers trying to rub off any residue.

Doesn't seem to help. Should I use something else to clean the sensors or do you think the problem is something else.

Thanks

Steve

My heater has gone out approx 6 + times since installation and again now when turned on it flips circuit breaker off. The heating element has been replaced 2/3 times.

Very disappointed with Jandy system. Only had pool one year.

The pool company installed a jandy pool heat pump and doesnt work still waiting on the warranty 2 weeks later.