Jandy Pool Products
Reviews and Complaints

Our salt cell which is still under warranty is no longer working. We have tried for the last two months to get someone from Jandy to help us.

We have called multiple times and no person picked up the phone. We have sat on hold for countless hours never to reach a person. We have tried getting a call back on four different occasions and received none. We have also emailed them and they have not responded.

I honestly do not think anyone works in their customer service. We are so disappointed as we went with Jandy because we thought they had quality products and customer service but we were wrong.

My husband and I have been calling the customer service phone number since last week every day at random times throughout the day and continue to get the same automated response stating they have higher than normal call volume and to call back the next business day. This is the worst customer service experience I've ever encountered.

There is not even a hold option, the line just hangs up!

Don't waste your time or money on Jandy, go with Hayward! I didn't choose Jandy, my pool builder did and unfortunately they are no better and I don't want them back on our property so I'm stuck dealing with calling Jandy customer service.

I had previously called and spoke to your call center personnel re. LED light issue, he said its under warranty and i need to call a representative to troubleshoot and they would send in the report so as to access the warranty replacement of 2 LED lights, i did so, and this morning received a proposal from your rep for over $1,800.00 to resolved this.

I already paid $110.00 for your representative (Kamakazi - Clermont Florida) to troubleshoot as requested by your call center, although i am 100% capable and is certified by the board of industrial training, and City and guilds of London in electrical engineering, also a Florida state certified & licensed to preform this types of electrical work. Yet had to pay your rep to do tbe troubleshooting, and now felt as if i am being subject to getting ripped off. I already paid the pool contractor (during the pool construction) to supply and installed these lights, he recommended Jandy, i went with his recommendation. These lights didn't worked much - maybe total of 800 ~1200 hrs since installed.

Very disappointed - lens wasn't properly sealed and allowed water inside causing the LED to destroy.

If you can send me replacement lens and the LED module i can fix it. If not the complete unit as advised by your call center personnel.

Can you please contact me so this issue can be resolved?.

By very careful when buying any Jandy product or any product made by Fluidra Brands (Polaris, Zodiac, iAqua Link, and a few others). I had installed a Jandy WaterColors Nicheless LED light when my pool was built.

This light only lasted 2 years with minimal use. The warranty replacement light again only lasted 2 years with even less use. When I contacted Jandy - Fluidra I was told I will need to purchase another light which is around $1,000 and that my replacement light was not covered under a new warranty, it goes back to the original purchase date.

Obviously they know their products are junk otherwise what company would not stand by their products. If its my 1st light or my 5th light if the company truly believed they made quality products one would think they would stand by them.